Shipping and Delivery Policy

(Foodoray – Sweets & Snacks, Trichy)

1. Delivery Coverage

• We currently deliver within Trichy city limits.

• Delivery outside Trichy may be available on request, subject to additional charges and feasibility.

2. Delivery Timings

• Orders are delivered between 10:00 AM – 8:00 PM on all working days.

• Same-day delivery is available for selected items, subject to stock availability.

• Delivery times may vary due to traffic, weather, or other unforeseen conditions.

3. Delivery Charges

• Standard delivery charges apply based on distance and order value.

• Free delivery may be offered on orders above a certain amount (as per ongoing offers).

• Any delivery charges will be communicated clearly at the time of order.

4. Order Processing

• Orders must be placed at least 2-3 hours in advance for fresh preparation.

• Festival and bulk orders may require 24–48 hours advance booking.

• Customers will receive confirmation once the order is accepted and scheduled for delivery.

5. Delivery Responsibility

• Customers must provide accurate address, contact number, and delivery instructions.

• Foodoray is not responsible for delays or failed delivery due to incorrect or incomplete details.

• If the customer is unavailable at the time of delivery, the order will be marked as delivered and no refund will be issued.

6. Pickup Option

• Customers can also choose self-pickup from our store at the scheduled time.

• No additional charges apply for pickup orders.

7. Quality and Safety

• All sweets and snacks are carefully packed to maintain freshness and quality during delivery.

• Foodoray is not liable for damages caused after delivery/pickup (e.g., improper storage, handling, or delay in consumption).

8. Cancellations and Refunds

• Orders once dispatched cannot be canceled.

• In case of wrong or damaged items delivered, customers must report within 2 hours of delivery for a replacement or resolution.

• Refunds will be issued only in genuine cases, as decided by Foodoray management.